Service Charter

Retirement Benefits Authority

SERVICE DELIVERY CHARTER

NOSERVICEREQUIREMENT TO OBTAIN SERVICESCOSTTIMELINE
1COMPLAINT HANDLINGFile an official complaint or dispute with regards to the running of retirement benefit scheme.Acknowledge your complaint

within 2 working days

Aim to reply within 10 working days

2TRAINING

i. Member Education

Trustees to request the Authority_Reply within 7 working days
ii. Trustees TrainingRespond to the Authority’s invitation
iii. Retirees TrainingRespond to Authority’s invitation
3REGISTRATION AND

LICENSING

a.  Registration of schemes

b.  Licensing of service providers

i.    Fund Managers Fee

ii.   Custodians Fee

iii.  Administrators Fee

A4 Application form for occupational schemes, A3 forms for individuals schemes

Application forms

Ksh. 50,000 Ksh. 50,000 Ksh. 50,000Registration within 90 days upon receipt of required documents.
4INQUIRIES ON

RETIREMENT INDUSTRY

Call Us_Answer within 20 seconds
Write to Us by letter , fax or emailRespond within 7 days after receipt
Visit our officesSee you within 15 minutes without an appointment or 10 minutes with an appointment
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