Service Charter

Retirement Benefits Authority

SERVICE DELIVERY CHARTER

NO SERVICE REQUIREMENT TO OBTAIN SERVICES COST TIMELINE
1 COMPLAINT HANDLING File an official complaint or dispute with regards to the running of retirement benefit scheme. Acknowledge your complaint

within 2 working days

Aim to reply within 10 working days

2 TRAINING

i. Member Education

Trustees to request the Authority _ Reply within 7 working days
ii. Trustees Training Respond to the Authority’s invitation
iii. Retirees Training Respond to Authority’s invitation
3 REGISTRATION AND

LICENSING

a.  Registration of schemes

b.  Licensing of service providers

i.    Fund Managers Fee

ii.   Custodians Fee

iii.  Administrators Fee

A4 Application form for occupational schemes, A3 forms for individuals schemes

Application forms

Ksh. 50,000 Ksh. 50,000 Ksh. 50,000 Registration within 90 days upon receipt of required documents.
4 INQUIRIES ON

RETIREMENT INDUSTRY

Call Us _ Answer within 20 seconds
Write to Us by letter , fax or email Respond within 7 days after receipt
Visit our offices See you within 15 minutes without an appointment or 10 minutes with an appointment
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