Retirement Benefits Authority SERVICE DELIVERY CHARTER NO SERVICE REQUIREMENT TO OBTAIN SERVICES COST TIMELINE 1 COMPLAINT HANDLING File an official complaint or dispute with regards to the running of retirement benefit scheme. Acknowledge your complaint within 2 working days Aim to reply within 10 working days 2 TRAINING i. Member Education Trustees to request the Authority _ Reply within 7 working days ii. Trustees Training Respond to the Authority’s invitation iii. Retirees Training Respond to Authority’s invitation 3 REGISTRATION AND LICENSING a. Registration of schemes b. Licensing of service providers i. Fund Managers Fee ii. Custodians Fee iii. Administrators Fee A4 Application form for occupational schemes, A3 forms for individuals schemes Application forms Ksh. 50,000 Ksh. 50,000 Ksh. 50,000 Registration within 90 days upon receipt of required documents. 4 INQUIRIES ON RETIREMENT INDUSTRY Call Us _ Answer within 20 seconds Write to Us by letter , fax or email Respond within 7 days after receipt Visit our offices See you within 15 minutes without an appointment or 10 minutes with an appointment
