Retirement Benefits Authority SERVICE DELIVERY CHARTER | ||||
| NO | SERVICE | REQUIREMENT TO OBTAIN SERVICES | COST | TIMELINE |
| 1 | COMPLAINT HANDLING | File an official complaint or dispute with regards to the running of retirement benefit scheme. | Acknowledge your complaint within 2 working days Aim to reply within 10 working days | |
| 2 | TRAINING i. Member Education | Trustees to request the Authority | _ | Reply within 7 working days |
| ii. Trustees Training | Respond to the Authority’s invitation | |||
| iii. Retirees Training | Respond to Authority’s invitation | |||
| 3 | REGISTRATION AND LICENSING a. Registration of schemes b. Licensing of service providers i. Fund Managers Fee ii. Custodians Fee iii. Administrators Fee | A4 Application form for occupational schemes, A3 forms for individuals schemes Application forms | Ksh. 50,000 Ksh. 50,000 Ksh. 50,000 | Registration within 90 days upon receipt of required documents. |
| 4 | INQUIRIES ON RETIREMENT INDUSTRY | Call Us | _ | Answer within 20 seconds |
| Write to Us by letter , fax or email | Respond within 7 days after receipt | |||
| Visit our offices | See you within 15 minutes without an appointment or 10 minutes with an appointment | |||
