Retirement Calculator
Levy Calculator
Core Functions
Our Mandate
News and Events
Publications
Learning Centre
Online Services
- Service Delivery Charter
| Requirements | Cost | Timeline |
|---|---|---|
| File an official complaint or dispute with regards to the running of retirement benefit scheme. | Free | Acknowledge complaint within 7 working days. Respond to the complaint within 30 working days |
| Requirements | Cost | Timeline |
|---|---|---|
| RESPONSE TO GENERAL PUBLIC COMPLAINTS AND GRIEVANCES | ||
| File an official verbal or written complaint in regard to any service rendered by the Authority | Free | Acknowledge complaint within 1 working day. |
| RESOLUTION OF GENERAL COMPLAINTS | ||
| File an official verbal or written complaint in regard to any service rendered by the Authority | Free | 14 working days. |
| Requirements | Cost | Timeline |
|---|---|---|
| Retirement Planning | ||
| a) Open Seminars | ||
| Register for the scheduled training published on the Authority’s website | Free | Respond within 7 working days |
| b) In-house Seminars | ||
| Submit a written request to the Authority | Free | Respond within 7 working days |
| Requirements | Cost | Timeline |
|---|---|---|
| 1. Scheme Member Education | ||
| Submit a written request to the Authority | Free | Respond within 7 working days |
| 2. Employer /organized groups sensitization | ||
| Submit a written request to the Authority | Free | Respond within 7 working days |
| 3. Trustees sensitization | ||
| Submit a written request to the Authority | Free | Respond within 7 working days |
| 4. Service providers sensitization | ||
| Submit a written request to the Authority | Free | Respond within 7 working days |
Provision of data/information
| Requirements | Cost | Timeline |
|---|---|---|
| a. Registration of schemes | ||
| Free | Registration within 90 days upon receipt of required documents. |
| b. Licensing of service providers | ||
| i. Fund Managers | ||
| A2 for Fund Managers | Ksh.50,000 | Registration within 90 days upon receipt of required documents. |
| ii. Custodians | ||
| A1 for Custodians | Ksh.50,000 | Registration within 90 days upon receipt of required documents. |
| iii. Administrators | ||
| A6 for Administrators | Ksh.50,000 | Registration within 90 days upon receipt of required documents. |
| Corporate Trustees | ||
| 1 for Corporate Trustees | Ksh.50,000 | Registration within 90 days upon receipt of required documents. |
| Registration of Suppliers | ||
| Duly filled application form and requisite documents | Free | 14 Working Days |
| Processing of Tenders | ||
| Submit bids for goods and services | Free | 90 Days |
| Payment of Suppliers | ||
| Avail invoice/delivery note, copy of LSO/LPO/Contract | Free | 30 days from the date of advertisement |
| Registration of Suppliers | ||
| Duly filled application form and requisite documents | Free | 14 Working Days |
| Disposal of obsolete stores | ||
| Submission of bids | Free | 60 days from the date of advertisement |
| Public Participation in policy making process | ||
| Familiarization with issues and active participation | Free | 1 day |
| Recruitment of Staff | ||
| Make formal application based on the advert | Free | Within 90 Days |
| Access to Information | ||
| Inspection of Register | ||
| Submit a written request to the Authority | Free | Within 30 Days |
| Submit a written request for information to the Authority | Free | Within 21 Days |
| Requirements | Cost | Timeline |
|---|---|---|
| Telephone call | Free | Answer within 15 seconds |
| Inquiries via written correspondence (letters) /email | Free | Respond within 5 working days after receipt |
| Email and social media | Free | within 1 working day |
| Visit to our offices: | ||
| a) Response to enquiry by walk-in clients | Free | 1 Minute |
| b) Attend to walk-in clients with appointment | Free | Attend to you within 5 minutes |
| Attend to walk-in clients without appointment | Free | Attend to you within 10 minutes |
“HUDUMA BORA NI HAKI YAKO”
Our Achievements
Safeguarding your Retirement Benefits
Ksh
Assets under Management
Assets under Management
0
T
Percent (%)
Membership coverage
Membership coverage
0
Registered Individual
Pension Plans
Pension Plans
0
Registered Custodians
0
Registered Managers
0
Registered Administrators
0
Registered Corporate
Trustees
Trustees
0
Registered Pension
Schemes
Schemes
0
