Requirement to obtain services: File an official complaint or dispute with regards to the running of retirement benefit scheme.
Cost: No cost
Timeline: Acknowledge your complaint within 2 working days. Aim to reply within 10 working days

Complaints and Procedures  >

File a complaint  >

i. Member Education:

Requirement to obtain services: Trustees to request the Authority.
Cost: No cost
Timeline: We will Reply within 7 working days

ii. Trustees Training:

Requirement to obtain services: Respond to the Authority’s invitation
Cost: No cost

iii. Retirement Planning:

Requirement to obtain services: Respond to Authority’s invitation
Cost: No cost

View upcoming training >

a. Registration of schemes-

Requirement to obtain Services: A4 Application form for occupational schemes, A3 forms for individuals schemes
Cost: No cost
Timeline: Registration within 90 days upon receipt of required documents.

b. Licensing of service providers

Requirement to obtain Services: Application forms
i. Fund Managers Fee- Ksh. 50,000 
ii. Custodians Fee-Ksh. 50,000 
iii. Administrators Fee-Ksh. 50,000 

Call Us Toll Free No: 0800720300 (Safaricom Network) Timeline: Answer within three rings

Cost: No cost

Write to Us by letter , fax or email [email protected]
Timeline: Respond within 7 days after receipt

Cost: No cost

Visit our offices Rahimtulla Tower, 13th Floor,
Upper Hill Road, Opp UK High Commission.
P.O. Box 57733 – 00200
Nairobi, Kenya.

Timeline: See you within 10 minutes without an appointment or 5 minutes with an appointment

Cost: No cost